GENERAL QUESTIONS
How does Xlash & Xbrow Work?
Xlash works by prolonging and enhancing the growth cycle of the eyelashes and eyebrows, as well as stimulating the hair follicles, which makes the hairs longer, thicker and darker.
How long will a tube of Xlash Eyelash or Eyebrow Serum last?
A tube of Xlash (3ml) will last for approximately 3-4 months, with daily use. Xlash PRO (6ml) will last for approximately 5-6/7 months, with daily use. Each product will last longer during the lash or brow maintenance phase of lashes where you apply 2-3 times per week.
Where are Xlash formulations and products produced?
All Xlash lash and brow serum products are made in Sweden.
Is your brand cruelty-free and vegan?
We are 100% cruelty-free brand. All our products are vegan.
What is the difference between Xlash original and Xlash Sensitive serums?
Sensitive and original contain different ingredients, but both provide noticeable results. Xlash/Xbrow Sensitive features caring formulas developed for people with sensitive skin and eyes. They are hypoallergenic, prostaglandin-free, and should be used twice daily. Sensitive promotes stronger, healthier lashes and brows with noticeable growth within 6-8 weeks.
Our original Xlash/Xbrow serums should be used once daily and contain a high-performing active formula for visible results in as early as 28 days, though results may vary depending on your lash/brow growth cycle.
If I have any reaction, should I stop using Xlash?
Yes, you should. Please consider our Xlash Sensitive formulation if you experience skin or eye sensitivity.
Can I use Xlash if I wear contact lenses?
Xlash should not come into direct contact with the eyes therefore should be safe for use with contact lenses. If, for some reason, the serum comes into contact with your eyes while wearing lenses we recommend removing and rinsing the lens and eye with sterile water.
Do I need to be a certain age to use Xlash serums?
Dermatological and ophthalmological tests have been performed on adults and late teens, showing that the formula is safe to use on the skin and around the eyes. However, no studies have been performed on people under 16 years old with any eyelash serum on the market.
APPLICATION & RESULTS
How often and when should I apply Xlash?
We recommend you apply Xlash original once per day, ideally in the evening (after removing all makeup and before applying skincare). Apply at least one hour prior to bed. Xlash Sensitive should be applied twice daily, morning and night.
What happens if I forget to apply Xlash?
If you forget or skip to apply Xlash at night, simply continue as usual the following evening. Consistent use is key to achieve immediate, long lasting results.
How long will it take before I can see results on my eyelashes with Xlash original versus Xlash Sensitive serums?
Clinical tests prove within approximately 4 weeks / 28 days before you can see a remarkable improvement of the quality of your lashes. We do, however, recommend that you keep using Xlash for at least 4-6 weeks in order to achieve a pleasing result. Our tests have also showed that many people can achieve the same result much quicker than 4 weeks. With Xlash sensitive we recommend using the serum for 6-8 weeks, twice per day, to achieve results. Note, individual variations can impact the time it takes to see results.
How long can I expect results to last?
It is very individual how long the result will last. We do have customers who say they have had longer eyelashes one year after they stopped using Xlash. Xlash provides long lasting results, but not forever lasting results, since eyelashes have a natural life cycle.
Can I use Xlash eyelash serum on the eyebrows?
We recommend you to Xbrow Eyebrow Serum or Xbrow Sensitive Eyebrow Serum formulated for eyebrows.
Can I apply Xlash twice daily to get faster results?
We do not recommend any increased use of Xlash original formula, however with Xlash sensitive we recommend application twice daily due to its gentler formulation.
SAFETY, INGREDIENTS & FORMULATIONS
Is Xlash safe to use?
Yes, Xlash is considered safe for individual cosmetic use. Our products undergo rigorous safety tests, adhering to the approved guidelines set by the European Union and Läkemedelsverket (Swedish Medical Council). No reported side effects have been observed in external ophthalmologic and dermatologic tests when the products are used as instructed.
How is the safety of the product tested?
To us, the safety of all our products is critical, and we take it extremely seriously. We always test all our products thoroughly before we place them on the market. Xlash and Xbrow are manufactured in the Sweden, meaning that they must comply with the EU Cosmetics Regulation. This regulation is often considered as the most intense and rigorous cosmetics regulation. As a results, many other countries’ cosmetic legislation complies with it as well.
Before each product is placed on the market, it needs to be evaluated by an authorised safety assessor. Each ingredient of the product formulation is assessed in great detail to ensure its safety in the final product. This testing demonstrated that there were no adverse events associated with the product. Our formulations are dermatologically and ophthalmologically tested, proven to be safe, well-tolerated, gentle and suitable for many with sensitive eyes and skin.
Does Xlash contain Prostaglandin?
Prostaglandin analogues (a substance your body naturally produces) is a synthetic ingredient used in our Xlash and Xbrow formulations which helps to extend the growth phase of the lashes and brows and increase the number of hair follicles in this active growth phase. When applying the serum, prostaglandin analogues signal the lashes and brows to grow longer and thicker, inspiring them to reach their full potential!
The concentration in our serums is low to ensure safety and reduce irritation. It is also less than 1/10 of the level the EU is currently considering as the limit and less than 1/10 of the amount that one of the world's leading eyelash serums include. Just like with any other active ingredients such as retinol or Vitamin C, prostaglandin analogues can, in some cases, cause side effects if you have sensitive skin. In such circumstances we recommend selecting our newly launched sensitive Xlash and/or Xbrow which does not contain prostaglandin analogues - so you can choose what's best for you and your skin.
What are the active ingredients in Xlash sensitive that deliver results?
Our sensitive serums contain a 10% active peptide complex clinically proven to help extend the lash/brow growth cycle and reduce shedding. Bioactive algae naturally boosts lash/brow growth and prevents breakage. The formulas feature vegan keratin, which helps repair and strengthen lash/brow follicles.
Can I use Xlash while pregnant or breastfeeding?
The safety of Xlash has been demonstrated in multiple studies conducted by independent research laboratories. Xlash has been shown in these tests to be safe when exposed onto the skin and on the eyes in adult study subjects. However, no studies have been conducted on pregnant or breastfeeding women with any Eyelash serum on the market. We have no scientific reason to believe that Xlash poses a safety risk to women who are pregnant or breastfeeding. We have had pregnant costumers that have used our products without any problems. We advise that if you are pregnant or breastfeeding that you first consult with your physician, before using Xlash Eyelash Serum.
For a full deep-dive on ingredients used in our products you can expand our ingredient section within each product. You can also read about current ingredients across the range via the Xlash international website here (Ingredient Deep Dive – Xlash Customer support (zendesk.com))
