Shipping and Returns

SHIPPING POLICY

The Skin Wardrobe couriers orders within 1-2 business days of receipt to residential and business addresses in New Zealand and Australia. For international deliveries outside of Australia and New Zealand contact hello@theskinwardrobe.com for further option or a list of international brand partners. 

Delivery times will vary based on your location and courier timeframes. Orders will generally arrive to you within 1-3 business days from dispatch for New Zealand deliveries and 7-10 business days from dispatch for Australian deliveries.  Please note, due to COVID-19, there are additional delays with local and international (Australia) delivery, beyond our control. Should you wish to receive your order in a shorter timeframe please contact hello@theskinwardrobe.com for expedited delivery options.

We aim to provide the most economical rates for courier postage and packaging, based on your destination location and country.  When completing your order, please select the correct shipping classification from the below options:

  • NON-RURAL courier: $7 
  • RURAL courier: additional $4
  • INTERNATIONAL (Australia only) courier: $15 
  • CLICK & COLLECT: Free of charge

DELIVERY ISSUES

As we offer non-signature courier delivery on all orders, please ensure your delivery address is secure to deliver to. Once an order has been delivered we cannot be held responsible for replacement due to theft. If you have concerns regarding security of deliveries, please type 'Signature Delivery only' when you place your online order via the 'leave a note' box at the checkout.

It may not be possible to change your delivery address once an order has been dispatched. We cannot be responsible if you have given us incomplete or incorrect address information or for items which are not able to be delivered.

We carefully pack our products safely for delivery within New Zealand and Australia.  Please contact us directly should there be any damage to orders in transit with details of delivery and images of any damaged caused so we are able to make an assessment with our courier provider.  

ENSURING YOUR PAYMENTS ARE SECURE 

The Skin Wardrobe accepts payment via Credit Card, PayPal or Afterpay. If you wish to pay via Internet Banking, please contact hello@theskinwardrobe.com to arrange. Your payment information remains confidential and will not be held within, or shared outside, The Skin Wardrobe.

RETURN AND REFUND POLICY

We will exchange any product in the unlikely event your product is faulty. Should we need you to return the product for inspection, we will also refund you for any associated return postal charges. To make a return and claim an exchange, please contact hello@theskinwardrobe.com. Please note we cannot offer refunds or exchanges for change of mind of product after purchase, however we may be able to exchange for an alternate shade of a product for our foundation products. This requires the original product to be unopened and returned in its original packaging before any exchange is shipped.

PRIVACY POLICY

The Skin Wardrobe respects your privacy and any personal information will only be used for the purpose of supplying ordered products to you and related services or communication, as authorized by you. Your personal information will not be sold to, or shared with, a third party.

Cleansing your skin morning and night is one of the most basic, yet critical, steps to a achieve glowing, healthy clear skin. A good cleanser effectively removes excess oil, dirt and impurities without leaving skin feeling either clogged or stripped dry.

In order for your cleanser to work optimally and in harmony with your skin, select a cleanser suitable to your skin type.

Each skin type has different needs, so it’s important to understand yours.  Below we outline four skin types (normal, oily, combination, dry) and two skin conditions (sensitive and for men) and match a cleanser to each from our range.

NOT SURE OF YOUR SKIN TYPE? Your skin type is the primary feel and appearance of your skin 30 mintues after cleansing, patting dry and leaving bare. Examine your skin cloesly and match to one of the descriptions below.

FINALLY, your skin changes with the seasons and as you move through the different stages of life. We recommend you regularly take time to observe the condition of your skin.

DRY SKIN

Dry skin typically lacks naturally occurring oils and can appear dull and feel rough, scaly or tight to touch.

A cream or oil cleanser can work best for dry skin types, as they gently cleanse without further drying your skin out while at the same soften and nourishing the skin.  

Our MARIA AKERBERG Pre Cleansing Oil and MARIA AKERBERG Olive Cleansing are both excellent products for dry or mature skin. Each effectively removes make-up and lifts impurities from your skin, while nourishing and preserving moisture. If you prefer a rich, yet foaming cleanser, we recommend LERNBERGER STAFSING Gel Cleanser.

OILY SKIN

Oily Skin can appear shiny and feel greasy, both throughout the t-zone (forehead, nose and chin) and sometimes in other areas of the face. Oily skin types can also have enlarged pores and be prone to breakouts.

Oily skin benefits from either gel or gentle foaming cleansers, as they clean without being too heavy on the skin. 

Our MARIA AKERBERG Foaming Wash Clearing is excellent for oily, problem skin prone to acne or breakouts. It will gently clean your skin and clear it of impurities, while preserving its natural barrier function. 

NORMAL SKIN

Being neither dry nor oily, normal skin is balanced. Pores are generally small, the skin's texture is smooth and is less likely to break out or develop patches of sensitivity.

Normal skin types will tolerate most cleanser formats (foam, cream, gel) - the key is finding one you enjoy and keeps your skin in balance while effectively cleansing.

Our recommendation would be to start with either LERNBERGER STAFSING Gel Cleanser or MARIA AKERBERG Foaming Wash Gentle.

COMBINATION SKIN

With combination skin some areas of the face are dry and others are oily.  Typically the t-zone appears oily while the cheeks are either dry or normal.

As combination skin is both dry and oily, it benefits from various cleanser consistencies.

If your skin feels tight after using a gel cleanser then you should swap to an oil or cream. If you have sensitive areas then address these first.

If your skin is, on balance, more dry than oily, we recommend LERNBERGER STAFSING Gel Cleanser or MARIA AKERBERG Foaming Wash Gentle. If your skin is more oily than dry we recommend MARIA AKERBERG Foaming Wash Clearing.

SENSITIVE SKIN & FOR MEN

Sensitive skin can occur no matter what your skin type.  You can have oily and sensitive skin, dry and sensitive skin or combination and sensitive skin. 

Hallmarks of sensitive skin are red, dry patches on your face that may burn or itch. Often this sensitivity can be caused by environmental factors, lifestyle or ingredients in your skincare products.

If you have sensitive skin which is oilier we recommend MARIA AKERBERG Foaming Wash Gentle. For sensitive skin which is drier we recommend MARIA AKERBERG Olive Cleansing.

Men’s skin is oilier and more blemish-prone than women’s skin. It has larger pore size, which makes it an easier target for bacterial attacks. It is also thicker, has a slightly lower pH and is more sensitive due to daily shaving. It ages later than women’s skin, but the signs of ageing are often more apparent. These are some of the factors we have taken into account when selecting Recipe For Men skincare range. We recommend Recipe for Men Facial Cleanser, or Ultra Sensitive Facial Cleanser for sensitive skin.

Finally, Many of our cleansers come in sample or travel or trial size so sometimes it is about experimenting which suits your skin and cleansing goals best. Click HERE to exploire or trial sized skincare.