Processing your Order and Shipping
The Skin Wardrobe couriers to all addresses in New Zealand and Australia (excluding P O Box addresses). For international deliveries, please contact Catherine@theskinwardrobe.com for international brand partners. Orders are processed and dispatched within 1-2 business day of receipt, unless in otherwise advised.
Delivery timing will vary based on your address location and standard courier timeframes. Orders will generally arrive to you within 1-3 business days from dispatch for New Zealand deliveries and 5-7 business days from dispatch for Australian deliveries. Please note, due to COVID-19, there are currently additional delays with delivery beyond our control. Should you wish to receive your order in a shorter timeframe please contact Catherine@theskinwardrobe.com.
As we offer non-signature delivery on all orders, you must ensure that the delivery address you have entered for your order is correct and safe to deliver to. We cannot change the delivery address once it has been dispatched. We cannot be responsible if you have given us incomplete or incorrect address information or for items which are not able to be delivered.
We carefully pack our products for safe delivery within New Zealand and Australia, however The Skin Wardrobe cannot be held responsible for any damage caused in transit. We aim to provide the most economical rates for postage and packaging (P&P) based on your delivery location or country. Delivery starts from $5.00 NZD within New Zealand to $10.00 NZD for delivery within Australia. Those with a New Zealand rural delivery address will be charged an additional $3.50 to cover the additional cost of delivery.
Making your Secure Payment
The Skin Wardrobe accepts payment via Credit Card, Pay Pal or Afterpay. Your payment information remains confidential and will not be shared outside of The Skin Wardrobe.
Returns and Refund and Policy
We will make a full refund to you in the unlikely event your product is faulty. Should we need you to return the product, we will also refund you for any associated postal charges. To make a return and claim a refund, please contact email@example.com. Please note we cannot offer refunds or exchanges for change of mind of product after purchase.
Respecting your Privacy
The Skin Wardrobe respects your privacy and any personal information will only be used for the purpose of supplying ordered products to you and related services or otherwise as authorized by you. Your personal information will not be sold or shared with third parties outside of these activities.