SHIPPING POLICY

The Skin Wardrobe couriers orders within 1-2 business days of receipt to residential and business addresses in New Zealand and Australia. For international deliveries outside of Australia and New Zealand contact hello@theskinwardrobe.com for further option or a list of international brand partners. 

Delivery times will vary based on your location and courier timeframes. Orders will generally arrive to you within 1-3 business days from dispatch for New Zealand deliveries and 7-10 business days from dispatch for Australian deliveries.  Please note, due to COVID-19, there are additional delays with local and international (Australia) delivery, beyond our control. Should you wish to receive your order in a shorter timeframe please contact hello@theskinwardrobe.com for expedited delivery options.

We aim to provide the most economical rates for courier postage and packaging, based on your destination location and country.  When completing your order, please select the correct shipping classification from the below options:

  • NON-RURAL courier: $7 
  • RURAL courier: additional $4
  • INTERNATIONAL (Australia only) courier: $15 
  • CLICK & COLLECT: Free of charge

DELIVERY ISSUES

As we offer non-signature courier delivery on all orders, please ensure your delivery address is secure to deliver to. Once an order has been delivered we cannot be held responsible for replacement due to theft. If you have concerns regarding security of deliveries, please type 'Signature Delivery only' when you place your online order via the 'leave a note' box at the checkout.

It may not be possible to change your delivery address once an order has been dispatched. We cannot be responsible if you have given us incomplete or incorrect address information or for items which are not able to be delivered.

We carefully pack our products safely for delivery within New Zealand and Australia.  Please contact us directly should there be any damage to orders in transit with details of delivery and images of any damaged caused so we are able to make an assessment with our courier provider.  

ENSURING YOUR PAYMENTS ARE SECURE 

The Skin Wardrobe accepts payment via Credit Card, PayPal or Afterpay. If you wish to pay via Internet Banking, please contact hello@theskinwardrobe.com to arrange. Your payment information remains confidential and will not be held within, or shared outside, The Skin Wardrobe.

RETURN AND REFUND POLICY

We will exchange any product in the unlikely event your product is faulty. Should we need you to return the product for inspection, we will also refund you for any associated return postal charges. To make a return and claim an exchange, please contact hello@theskinwardrobe.com. Please note we cannot offer refunds or exchanges for change of mind of product after purchase, however we may be able to exchange for an alternate shade of a product for our foundation products. This requires the original product to be unopened and returned in its original packaging before any exchange is shipped.

PRIVACY POLICY

The Skin Wardrobe respects your privacy and any personal information will only be used for the purpose of supplying ordered products to you and related services or communication, as authorized by you. Your personal information will not be sold to, or shared with, a third party.